Privacy Policy waze168 – Malaysian Player Data Protection

Waze168 is an online betting and casino platform operating in Malaysia. We understand that your trust in us goes beyond the quality of our games or the speed of withdrawals — it also depends greatly on how we handle the personal information you entrust to us.

This Privacy Policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in user data protection. It applies to all users who access, register for, or use the platform waze168 via any device or channel.

By registering for or using waze168, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform and contact us to close your account.

Waze168 only collects information that is strictly necessary to operate the platform and deliver the best service to you. The following are the categories of data we collect:

Your personal data is collected through the following channels when you interact with the waze168 platform:

• Account Registration: When you fill in the waze168 registration form, basic information such as your name, email, and phone number is collected directly.
• Identity Verification: Where required, we may request identification documents such as a photo of your IC to verify your identity — particularly prior to your first withdrawal or large-sum withdrawals.
• Financial Transactions: Details of the payment methods you use — whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks — are recorded for processing and audit purposes.
• Platform Usage: Data on how you use waze168 — games played, EPL or Malaysia Super League football bets placed, time spent — is collected automatically.
• Communications With Us: When you contact waze168 customer support via live chat or email, the content of those conversations is recorded.
• Cookies & Tracking Technologies: Your web browser and app automatically transmit certain technical information when you access waze168.

Every piece of data we collect is used for a legitimate and transparent purpose. waze168 uses your personal information for the following:

• Managing and maintaining your waze168 account.
• Processing deposits and withdrawals securely and accurately.
• Verifying your identity in accordance with anti-money laundering legal requirements.
• Providing effective and accurate customer support.
• Sending you information about promotions, bonuses, and platform updates (with your consent).
• Monitoring usage patterns to identify and assist players who may be experiencing problem gambling.
• Detecting and preventing fraud, hacking, or illegal activity on the platform.
• Fulfilling legal and regulatory compliance obligations.
• Improving the products, services, and user experience of the waze168 platform.
• Us not using your data to make automated decisions that negatively affect your rights without human review.

Waze168 firmly upholds the principle that your personal data is not sold, rented, or traded to any third party for marketing purposes. However, in the following limited circumstances, we may share your information:

• Payment Service Providers: To process transactions via Touch 'n Go, GrabPay, DuitNow, and other payment gateways, the necessary information is shared with those providers under confidentiality agreements.
• Government Authorities: If required by Malaysian law or a court order, waze168 may be obligated to disclose certain information to the relevant authorities.
• Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with law enforcement agencies.
• Technology Providers: The technical infrastructure of waze168 is supported by third-party providers bound by strict data protection agreements.
• Your data not sold to advertisers or data brokers under any circumstances.
• Your data not shared with competitors or other gambling platforms.

Waze168 invests seriously in security infrastructure to ensure your personal data is always protected against both external and internal threats. The protective measures we implement include:

• Internal security audits are conducted monthly by the waze168 security team.
• Penetration testing by independent firms is carried out on a regular basis.
• Access to user data is restricted to employees who genuinely need it, in accordance with the principle of least privilege.
• All waze168 employees who handle user data are bound by strict confidentiality agreements.

Waze168 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit waze168.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of some waze168 platform features. Third-party cookies from analytics providers we use are governed by their respective privacy policies and are used on an anonymous basis.

In accordance with Malaysia's Personal Data Protection Act 2010 and international best practices, you as a waze168 user have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you may request that we correct it.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data — subject to any legal data retention obligations.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time by contacting us.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated.

To exercise any of these rights, contact the waze168 support team by email at support@waze168.ws or via 24/7 live chat. We will respond within 30 working days.

Waze168 does not retain your personal data indefinitely. We have a clear data retention policy based on legal and operational requirements:

• Active Account Data: Retained for as long as your waze168 account remains active.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's tax and anti-money laundering legal requirements.
• Support Communication Logs: Retained for 2 years from the date of the last conversation.
• After Account Closure: Basic personal data not subject to legal retention obligations will be deleted or anonymised within 90 days.

Once the specified retention period has lapsed, your data will be securely deleted or fully anonymised using industry-standard procedures.

Waze168 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes:

• The "Last Updated" date at the top of this document will be revised accordingly.
• A clear notification will be displayed in your waze168 account upon your next login.
• An email notification will be sent to your registered address for any significant changes.

We encourage you to review this page periodically. Continued use of the waze168 platform after any changes take effect will be considered acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how waze168 handles your personal data, please reach out to us through the following channels:

For data protection complaints that cannot be resolved through us, you may contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.